Contact

The National Home Security Authority serves as a public-facing reference provider network for the residential security services sector across the United States. This page outlines the available methods for reaching the administrative office, clarifies the geographic scope of the provider network's coverage, and specifies what information to include when submitting a service inquiry, provider request, or research question.

Additional contact options

Beyond direct messaging, the National Home Security Authority maintains structured intake pathways suited to different categories of inquirers. The three primary contact categories are:

1. Provider Network provider inquiries — Submitted by licensed security service providers seeking inclusion in or updates to the residential security provider network. Providers should reference their state licensing credentials, as residential alarm and monitoring companies are regulated at the state level under statutes administered by agencies such as the Electronic Security Association (ESA) and individual state licensing boards (for example, the Texas Department of Public Safety Private Security Bureau or the California Bureau of Security and Investigative Services).

2. Research and data requests — Submitted by journalists, policy researchers, academic institutions, or government agencies seeking aggregated service landscape information. These requests are processed separately from provider inquiries and may require additional lead time.

3. Consumer referral questions — Submitted by residents seeking guidance on locating licensed residential security service providers in their area. These inquiries are routed to the provider network index rather than handled through individual consultation. The Home Security Providers page is the primary self-service resource for this category.

All three inquiry types can be submitted through the standard contact form. Selecting the correct category at the point of submission reduces processing time.

How to reach this office

The National Home Security Authority administrative office processes written inquiries submitted through the contact form hosted on this domain. Written submission is the preferred channel because it creates a documented record of the request, which is necessary for provider network compliance tracking and provider verification workflows.

Telephone intake is not offered for this reference provider network. This aligns with standard practice across public-interest reference databases, where written communication ensures accuracy in recording provider credentials, license numbers, and geographic service boundaries — details that are easily misrecorded in verbal exchanges.

Response timelines depend on inquiry category:

• Provider inquiries: Acknowledged as processing allows; full review completed as processing allows pending receipt of all required documentation.
• Research requests: Acknowledged as processing allows; fulfillment timeline communicated upon acknowledgment.
• Consumer referral questions: Directed to the self-service provider network; no individual response issued unless the inquiry involves a systemic gap in provider network coverage.

Submissions that omit required fields (detailed in the section below) are placed in a pending queue and will not advance to review until the information is complete.

Service area covered

The National Home Security Authority provider network covers residential security service providers operating within all 50 U.S. states and the District of Columbia. Coverage is national in geographic scope but limited in subject matter to the residential sector — commercial and industrial security services are outside the provider network's classification boundaries.

Within the residential security category, the provider network recognizes 4 primary service segments:

1. Monitored alarm systems — Providers offering 24-hour central station monitoring, regulated under UL 2050 standards as published by Underwriters Laboratories and overseen at the state level by individual licensing boards.
2. Smart home integrated security — Providers deploying interconnected devices including cameras, smart locks, and sensor networks. Cybersecurity dimensions of these systems fall under guidance from the National Institute of Standards and Technology (NIST), specifically NIST SP 800-213, which addresses IoT device cybersecurity.
3. Physical access control — Providers specializing in door hardware, locking systems, and perimeter barriers for residential properties.
4. Video surveillance and monitoring — Providers focused on residential CCTV and IP camera installation, subject to state-specific privacy statutes governing recording in residential contexts.

Providers operating across more than one segment may appear in multiple classifications within the Home Security Providers index. A provider classified under monitored alarm systems is not automatically cross-verified under smart home integration — separate verification applies to each classification.

What to include in your message

Incomplete submissions are the leading cause of processing delays. The information required varies by inquiry type, but the following fields are mandatory across all categories:

For all inquiries:
- Full legal name of the individual or organization submitting the request
- State of operation or state of primary interest
- Inquiry category (provider, research, or consumer referral)
- A concise description of the request, limited to 500 words

For provider network provider submissions, additionally include:
- State-issued license number and the issuing agency (e.g., license issued by the Florida Department of Agriculture and Consumer Services, Division of Licensing)
- Primary service segment classification (from the 4 categories verified above)
- Physical service area by state and, where applicable, county
- Business registration documentation reference (state of incorporation or registration)

For research and data requests, additionally include:
- Institutional affiliation, if applicable
- The specific dataset, geographic scope, or service category of interest
- Intended use of the information (publication, policy analysis, academic research, etc.)

Submissions referencing specific regulatory standards — such as alarm installation codes under NFPA 72 (National Fire Alarm and Signaling Code, published by the National Fire Protection Association) or licensing requirements under state statutes — should cite the relevant code or statute by name and section number. This accelerates routing to the appropriate review process and reduces the likelihood of follow-up requests for clarification.

Provider inquiries from providers whose state license cannot be independently verified through the relevant state licensing board's public database will not be approved for inclusion in the network.